The Various Ways to Leverage Social Media in Business

author-name + job title.jpg  Digital Marketing Specialist.

  WWS contributor info-icon.png


Social media has extended beyond being a mere avenue for personal interactions. It is now a powerful tool you can leverage to attain business growth and success.

Smartphone Social Media in Business

Social media has integrated into our daily routines in our modern and rapidly evolving digital society. It has revolutionized the manner in which we establish connections, engage, communicate, share and access information.

However, social media extends beyond being a mere avenue for personal interactions. It has now emerged as a powerful tool that enables businesses to attain desired growth and success.

With billions of users worldwide spending hours each day on social media platforms, businesses have an incredible opportunity to leverage social media to reach and engage with a vast target audience wherever they may be located around the world.

By leveraging social media content strategically, businesses and organizations can enhance their online presence, increase brand awareness, drive website traffic, boost customer engagement, generate leads, and ultimately drive more business growth.

In this blog, we will highlight how businesses can harness the power of social media to unlock their growth potential. We will also explore the benefits, supported by statistical data, of optimizing your social media strategy to achieve desired results.

Let’s begin…


Powerful Ways to Harness Social Media for Business



Whether you are a small startup, an established enterprise, or an aspiring entrepreneur, the value of leveraging social media and incorporating social media content into your marketing strategy cannot be overemphasized. Social media can propel your business to unparalleled growth levels.

There’re many ways to harness social media for business. You can use social media in business to:


1. Build a Strong Online Presence


By creating and consistently sharing valuable and engaging content on social media, businesses can not only reach a wider audience and establish themselves as industry leaders, but also cost-efficiently expand their online presence. People can share your content far and wide online.

Moreover, taking time to network with like-minded users and businesses on social media is another powerful way to build your online presence. You can establish and expand your online presence by being active on online webinars, LinkedIn groups, and other social networking channels. 

You can even consolidate your online presence by embeding your social media channels and pages to your website for powerful social signals and wider reach. There are various tools and social media widgets in the market that enable you to embed social media feeds on websites.

With that, your website visitors get to know about your brand's social media profiles, and if they like your content, they might follow you as well.


2. Increase Brand Awareness


Another primary goal of using social media in business is to increase brand awareness. By creating compelling content and sharing it across different platforms, businesses can reach a larger audience and introduce their brand to potential customers.

According to Statista, as of January 2021, Facebook had 2.8 billion monthly active users, while Instagram had 1.22 billion users. These numbers highlight the immense potential social media platforms offer in terms of reaching a wide range of users and raising brand awareness.


3. Drive Website Traffic


Social media can serve as a powerful tool for driving traffic to your business website. By strategically placing links to your website in your social media posts and bio, you can direct interested users to explore your products or services further on your website.

According to a report by Shareaholic, social media platforms drove 31.24% of overall website traffic in 2021. This emphasizes the importance of optimizing your social media content to include compelling calls-to-action and relevant links.


4. Enhance Customer Engagement


Another key way to leverage social media lies in its ability to facilitate direct and meaningful interactions with customers. Businesses can foster strong relationships with their audience by creating engaging content and actively participating in conversations.

According to Sprout Social's research, 40% of consumers prefer social media for customer service inquiries. Therefore, it is crucial for businesses to respond promptly and professionally to customer inquiries and feedback, thereby improving customer satisfaction and loyalty.


5. Generate Leads and Conversions


Social media can be a valuable source of leads and conversions for businesses. According to a survey by HubSpot, 72% of marketers believe that social media is effective in generating leads.

By implementing targeted social media advertising campaigns and offering exclusive promotions or discounts, businesses can entice users to take action and convert into customers.

It is essential, however, to track and analyze the performance of social media campaigns to optimize future strategies and maximize conversion rates.


6. Produce User-Generated Content


User-generated content (UGC) can be a powerful tool for business growth. Encouraging customers to share their experiences with your products or services on social media can increase brand authenticity and trust.

According to a study by TINT, 92% of consumers trust organic, user-generated content more than traditional advertising. Businesses can showcase social proof and engage their audience effectively by reposting or sharing UGC.


Benefits and Rewards of Using Social Media for Business


Due to its immense potential and numerous benefits, social media has become an essential tool for businesses of all sizes and industries.

Some of the benefits and unique rewards of using social media in business, which demonstrate why social media is such a crucial tool for business success, include:


1. Increased Brand Visibility


Social media platforms provide businesses with a global reach. With billions of users actively engaging on social media platforms, businesses can increase their brand visibility and reach a wider target audience. By creating compelling content, businesses can showcase their products, services, and values to potential customers, thereby boosting brand recognition and awareness.


2. Direct Customer Engagement


Social media allows businesses to engage directly with their customers, fostering meaningful interactions and strong relationships. Customers can provide feedback, ask questions, and share their experiences directly, giving businesses valuable insights into preferences and needs. This direct engagement helps build trust, enhance customer satisfaction, and cultivate brand loyalty.


3. Targeted Advertising


Social media platforms offer powerful advertising tools that allow businesses to target specific demographics, interests, and behaviors. This targeted approach ensures businesses can reach the right audience, increasing the chances of generating leads and conversions.

By analyzing user data and insights provided by social media platforms, businesses can create highly effective and personalized ad campaigns.


4. Customer Support and Reputation Management


Social media platforms have become go-to channels for customers to seek support and resolve issues they are facing. By promptly addressing customer inquiries, concerns, and complaints, businesses can provide excellent customer service and maintain a positive reputation.

Effective reputation management on social media helps businesses address negative feedback promptly and showcase their dedication to customer satisfaction.


5. Competitive Advantage


In today's competitive market, businesses need to stay ahead of their competitors. Social media offers a platform to monitor and analyze competitors' activities, identify industry trends, and gain insights into customer preferences. By staying informed and adapting their strategies accordingly, businesses can gain a competitive edge.




In today's digital landscape, social media has transformed from a personal communication tool to a crucial business growth driver. By leveraging social media effectively, businesses can build a strong online presence, increase brand awareness, drive website traffic, enhance customer engagement, generate leads and conversions, and leverage user-generated content.

That said, it is essential to develop a well-thought-out social media strategy, consistently create valuable and engaging content, and analyze data to optimize performance. By harnessing the power of social media, businesses can unlock tremendous growth and stay ahead of the competition.

Naveen Sharma is a Digital Marketing Specialist with a passion for exploring new ideas and implementing them to drive successful marketing campaigns, such as social media widget solutions. Naveen has extensive experience in building growth for SaaS Platform. He knows how to take a product to growth heights & he is always seeking to explore new things in marketing.