Mocca Bajao
Author's recent posts
What Customer Experience Teams Should Know About Collaboration
If you want to wow customers with exceptional customer experience, strengthening your team is the place to start. Teamwork makes the dream work.
Editors' picks
![[node:title]](/sites/default/files/styles/sidebar_first_rectangle/public/news-consumption-preferences.jpg?itok=E2A6kxar "Younger Adults Would Rather Get Their News in Text Than Video, Study Finds")
A big trend in digital right now is video, but for younger viewers they prefer to get their news in text. Most of them would rather do that reading on the web.
Businesses can obtain a wealth of business intelligence from their customer calls and phone interactions across their entire business through voice analytics.
The actions needed to mitigate climate change are now an absolute priority, and workforce data will be key in the push for effective, responsible, and sustainable business operations.
![[node:title]](/sites/default/files/styles/front_featured__front_/public/smiley%20woman%20with%20ring%20light%20content%20creator%20influencing%20ideas.jpeg?itok=xZW21mJh "6 Content Creation Ideas for Aspiring Student Influencers")
![[node:title]](/sites/default/files/styles/front_featured__front_/public/adult-person-interacting-with-futuristic-delivery-robot-jobs-ai-will-take-over.jpeg?itok=EeXB8aVo "The Jobs Artificial Intelligence Will Take Over First")
