In a perfect world, each person we interact with in our personal and professional lives would be nice, kind, considerate, mindful, generous, and more. They would get our jokes and we would get their’s. We would all thrive in a convivial atmosphere where no one was ever cross, upset, or maligned.
However, we don’t live in a perfect world. Some people drive us crazy, and we (admittedly) drive a few mad as well. It could be a client, an editor, a publisher or even just a relative that we really don’t get along with. Those we dislike are inconsiderate, rushed, malign our character, question our motives, or just don’t get our jokes at all — but expect us to laugh at all their’s.
You might wonder whether it is possible to be fair to someone who ruffles you all the time, or someone you’d rather avoid eating lunch with. You might wonder if you should learn to like every person you meet.
According to Robert Sutton (a professor of management science at Stanford University), it’s neither possible — nor even ideal — to build a team comprised entirely of people you’d invite to a backyard barbecue. That’s why smart people make the most out of people they don’t like.
Here’s how they do it:
Sometimes we get caught in the trap of thinking that we are nice people. We think that we are going to like everyone we interact with — even when that’s not going to happen. It’s inevitable you will encounter difficult people who oppose what you think. Smart people know this. They also recognize that conflicts or disagreements are a result of differences in values.
That person you don’t like is not intrinsically a bad human. The reason you don’t get along is because you have different values, and that difference creates judgment. Once you accept that not everyone will like you, and you won’t like everyone because of a difference in values, the realization can take the emotion out of the situation. That may even result in getting along better by agreeing to disagree.
Sure, you may cringe at his constant criticism, grit your teeth at her lousy jokes, or shake your head at the way he hovers around her all the time, but feeling less than affectionate to someone might not be the worst thing. “From a performance standpoint, liking the people you manage too much is a bigger problem than liking them too little,” says Sutton.
“You need people who have different points of view and aren’t afraid to argue,” Sutton adds. “They are the kind of people who stop the organization from doing stupid things.” It may not be easy, but bear with them. It is often those who challenge or provoke us that prompt us to new insights and help propel the group to success. Remember, you are not perfect either, yet people still tolerate you.
Whatever your feelings are for someone, that person will be highly attuned to your attitude and behavior, and will likely reflect it back to you. If you are rude to them, they will likely throw away all decorum and be rude to you too. The onus; therefore, is on you to remain fair, impartial, and composed.
“Cultivating a diplomatic poker face is important. You need to be able to come across as professional and positive,” says Ben Dattner, an organizational psychologist and author of The Blame Game. This way you won’t stoop to their level or be sucked into acting the way they do.
It’s not uncommon for people to have unrealistic expectations about others. We may expect others to act exactly as we would, or say the things that we might say in a certain situation. However, that’s not realistic. “People have ingrained personality traits that are going to largely determine how they react,” says Alan A. Cavaiola, PhD (psychology professor at Monmouth University in West Long Branch, New Jersey). “Expecting others to do as you would do is setting yourself up for disappointment and frustration.”
If a person causes you to feel exactly the same way every time, adjust your expectations appropriately. This way you’ll be psychologically prepared and their behavior will not catch you by surprise. Smart people do this all the time. They’re not always surprised by a dis-likable person’s behavior.
No matter what you try, some people can still really get under our skin. It’s important that you learn how to handle your frustration when dealing with someone who annoys you. Instead of thinking about how irritating that person is, focus on why you are reacting the way you are. Sometimes what we don’t like in others is frequently what we don’t like in ourselves. Besides, they didn’t create the button, they’re only pushing it.
Pinpoint the triggers that might be complicating your feelings. You may then be able to anticipate, soften, or even alter your reaction. Remember: it’s easier to change your perceptions, attitude, and behavior than to ask someone to be a different kind of person.
Some personality characteristics may always set you off, says Kathleen Bartle (a California-based conflict consultant). Maybe it’s the client who regularly misses deadlines, or the colleague who tells off-color jokes. Take a look at what sets you off and who’s pushing your buttons. That way, Bartle says, you can prepare for when it happens again.
According to her, “If you can pause and get a grip on your adrenaline pump and go to the intellectual part of your brain, you’ll be better able to have a conversation and to skip over the judgment.” A deep breath and one big step back can also help to calm you down and protect you from overreaction, thereby allowing you to proceed with a slightly more open mind and heart.
If certain people constantly tick you off, calmly let them know that their manner of behavior or communication style is a problem for you. Avoid accusatory language and instead try the “When you . . . I feel . . .” formula. For example, Cacaiola advises you to tell that person, “When you cut me off in meetings, I feel like you don’t value my contributions.” Then, take a moment and wait for their response.
You may find that the other person didn’t realize you weren’t finished speaking, or your colleague was so excited about your idea that she enthusiastically jumped into the conversation.
If all else fails, smart people allow space between themselves and those they don’t like. Excuse yourself and go on your way. If you're in an office building, move to another room or sit at the other end of the conference table. With a bit of distance, perspective, and empathy, you may be able to come back and interact both with those people you like and those you don’t like as if unfazed.
Of course, everything would be easier if we could wish people we don’t like away. Too bad we all know that’s not how life works.
---- A version of this article originally appeared on LifeHack.org.
Image Credit: Thinkstock
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